Refund policy

RETURN & REFUND POLICY

We want your Full Bottle Route order to arrive correctly and in good condition. Because many products are fulfilled directly by approved third-party suppliers, return eligibility and processing may vary depending on the item.

RETURNS

Eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must be:

• Unopened
• Unused and unsprayed
• In its original packaging
• In the same condition in which it was received

A return must be approved before an item is sent back. Please contact support@fullbottleroute.com with your order number and reason for the return.

Do not send a product back to the address shown on our website unless instructed to do so. Supplier-fulfilled products may need to be returned directly to the applicable fulfillment partner.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Opened, sprayed, used, or altered fragrance products
• Products missing original packaging, seals, accessories, or components
• Items marked Final Sale
• Gift cards
• Products that cannot be returned to the supplying fulfillment partner

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact support@fullbottleroute.com as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping box when applicable

We will review the issue and work with the applicable supplier or carrier to determine the appropriate resolution.

SHIPPING DAMAGE

Please retain the product, original packaging, shipping carton, and any packing materials until your claim has been reviewed. These materials may be required by the supplier or shipping carrier.

RETURN SHIPPING

Unless an item was damaged, defective, incorrect, or otherwise determined to be our responsibility, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Please allow additional time after a refund is issued for your financial institution to post the credit to your account.

CANCELLATIONS

Orders may be transmitted to our fulfillment partners shortly after they are placed.

If you need to request a cancellation, contact support@fullbottleroute.com as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing or fulfillment.

MULTIPLE-SUPPLIER ORDERS

Orders containing products from more than one fulfillment partner may arrive separately.

If a return involves multiple products, you may receive separate return instructions for each item.

QUESTIONS

For return, refund, damage, or order questions, contact:

support@fullbottleroute.com